Item type | Location | Call number | Status | Date due |
---|---|---|---|---|
كتاب |
Dau Central Library Female
|
658.812 K M (Browse shelf) | Available |
658.81 ج م د دليل فن خدمة العملاء ومهارات البيع : مدخلك لتحقيق ميزة تنافسية في بيئة الأعمال المعاصرة | 658.81 م ع إ إدارة المبيعات | 658.81 م ع إ إدارة المبيعات | 658.812 K M Managing customers for profit : | 658.827 M J U Ultimate branding / | 658.83 M N B Basic marketing research / | 658.83 ث ع ب بحوث التسويق : أساليب القياس والتحليل واختبار الفروض |
Includes bibliographical references and index.
Introduction -- Maximizing profitability -- Customer selection metrics -- Managing customer profitability -- Maximizing customer profitability -- Managing loyalty and profitability simultaneously -- Optimal allocation of resources across marketing and communication strategies -- Pitching the right product to the right customer at the right time -- Preventing attrition of customers -- Managing multichannel shoppers -- Linking investments in branding to customer profitability -- Acquiring profitable customers -- Managing customer referral behavior -- Organizational and implementation challenges -- The future of customer management.
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