Includes bibliographical references and index

Introduction -- Metrics and requirements -- TQM tools -- Project management tools -- Statistics and control -- Process analysis and improvement -- Process control and metrics -- Inspection and quality assurance -- Tracking metrics -- Other supporting initiatives -- Appendix 1 : change management -- Appendix 2 : temp example -- Appendix 3 : Tiempo -- Appendix 4 : Product verification

"Total Quality Management (TQM) tools alone are insufficient to guarantee successful endeavors. Project management expertise is also required to make the most of the information gleaned from TQM activities. This book shows you how to apply project management tools in conjunction with TQM activities and projects. It covers the application of TQM tools to the project management discipline by treating it as a process with deliverables. For the section of the book that covers the application of TQM to scrum, the authors demonstrate how these analytical methods can be used on the data produced within a scrum project"--