Includes bibliographical references and index.

Managing online customer service operations / David Barnes -- Firm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich -- Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang -- Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia -- Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian -- Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao -- Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose.

"This book provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee ethical issues are only a few of the challenges presented in this all-inclusive work"--Provided by publisher.