Koha Online Catalog

Normal view MARC view ISBD view

Summers, Donna C. S.

Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - 2nd ed. - Upper Saddle River, N.J. ; London : Pearson Education, 2009. - xiv, 574 p. : ill. ; 24 cm.

Previous ed.: 2005.

Includes bibliographical references and index.

ISBN: 9780135005101 (hbk.) 0135005108 (hbk.) 9780136087427 (pbk. : International ed.) 0136087426 (pbk. : International ed.)

Nat. Bib. No.: GBA822060 bnb

Subjects--Topical Terms:
Total quality management.
Total quality control.
Organizational effectiveness.

Dewey Class. No.: 658.401